Many industries today are required to record and store customer calls for compliance reasons. Others choose to record calls for training purposes and to improve their customer service. This has resulted in huge banks of ‘legacy’ calls being built up, many of which contain sensitive payment and personal information that
Running a business is about more than just balancing the books. No, you need to understand your customers if you want to be a success. Often, people fail to think about the end user. You might focus too much on facts and figures, and forget that your clients matter. If
Having a real relationship with your customers is vitally important, so here are 5 great ways you can interact better with them. Make Interactions Easy The first place to start is by looking at how interactions between your business and its customers take place. If they are messy and complicated,
Call centers are one place where the importance of headsets is realized to the maximum effect. It is nearly impossible for agents to use telephone receivers for endless hours of calling that stimulates the need of quality headsets for call center officials. Very often, business managers ignore the importance of
The new online world is set up for convenience. Customers the world over have always demanded convenience. Neglecting the worlds of social media and live support software for your customer service needs is probably the most inconvenient thing that you’re doing to your customers. In this article we are going to look
CRM is a great tool for customer management! However, unfortunately, many small businesses have still not started using it. Reason – A myth that CRM software is designed only for the large businesses. And this is what is keeping most of the SMBs away from using CRM and improving their
With customer experience on everyone’s lips, the contact centre is about to undergo a major metamorphosis from an ugly duckling to the enterprise’s swan. Contact centres don’t always represent a shiny jewel in the company’s crown. However, as the pressure mounts on brands to offer excelling customer service, they are
